Overview:
Work Mode settings can be maintained for Technical Systems, Technical Instances, Hosts and Databases. The configuration is possible at various levels within the Technical Monitoring set up steps. You can maintain Work Mode Specific settings for monitoring on custom template level, alert level, metric level and at the managed object specific settings level.
Purpose of the blog:
There are various options available for Incidents, Notifications, Third-Party, Auto-Reaction which can be selected for each workmode. The focus would be on explaining what each option is about in detail. Note: The functionality mentioned in this blog is applicable to Solution Manager 7.1 SP08 and above SPs and to Solution Manager 7.2 release.
Level 1: Custom Template
1. Navigate to Step 4 of System Monitoring scenario on SAP Solution Manager Configuration work center.
2. Select a Custom template.
3. Select the “Template Settings” tab. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Default Settings”.
The behavior mentioned in the table above is same for Automatic Notification Creation and Third-Party Components.
Note: Global level settings can be viewed on Step 2.3 Default Settings.
4. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Work Mode Functions”.
The behavior mentioned in the table above is same for Automatic Notification Creation and Third-Party Components.
Level 2: Custom template Alert level
5. Select the Alerts tab and select an Alert. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, “Third-Party Components”, and “Auto Reactions” under section “Work-Mode-Specific Alert Settings”.
The behaviour mentioned in the table above is same for Automatic Notification Creation, Third-Party Components and Auto Reactions.
Note: The option Template Settings (Active/Inactive) will not be available for Auto Reactions.
Level 3: Managed Object Settings - Template level
6. Navigate to Define Scope step.
7. Select a managed object and navigate to Setup Monitoring step.
8. Select the managed object in the table and click on the link “Maintain MO-Specific Settings”.
9. Select the tab “Managed Object Settings”.
10. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Default Settings”.
14. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, and “Third-Party Components” under section “Work Mode Functions”.
The behaviour mentioned in the table above is same for Automatic Notification Creation and Third-Party Components.
Level 4: Managed Object Settings - Alert level
12. Select the Alerts tab and select an Alert. Options shown in the table below are available for the fields “Automatic Incident Creation”, “Automatic Notification”, “Third-Party Components”, and “Auto Reactions” under section “Work-Mode-Specific Alert Settings”.
The behaviour mentioned in the table above is same for Automatic Notification Creation, Third-Party Components and Auto Reactions.
Note: The option “Managed Object Settings (Active/Inactive)” will not be available for Auto Reactions.
Further explanation related to the option “Source Template Settings” .
Assuming the component “SV-SMG-MON-ALR-CFG” is used at the Alert level for the work mode Planned Downtime in the source template.
When the option “Source Template Settings” is used for the workmode at the alert level on the Managed Object template, then the value which would be used by the alert for the Planned Downtime would be SV-SMG-MON-ALR-CFG.