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How to Edit the Categorization Schema for SAP ITSM/ChaRM
How to Edit the Categorization Schema to include Newly Created Custom Transaction types SAP strongly suggests to copy the default Transaction Types for ITSM and ChaRM to the Customer namespace (Z* or...
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Stay Informed at ASUG ANNUAL CONFERENCE: Expanding Your Borders With Solution...
SAP Solution Manager for both the LoB and IT SAP's John Krakowskiand his colleagues are providing more information below about what to expect in the ASUG Pre-Conference session for "Expanding Your...
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My experience with cCTS ChaRM
Few months back we have decided to implement ChaRM with cCTS and I was looking eagerly for some blogs which talks about good and bad of it, but I was not able to find much. Then I thought I should...
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Change Manager Determination depending on the Category using BRF+ in Change...
Taking a cue from Daniyar Kulmanov on possibility of using BRF+ with ChaRM, I tried the automatic Change Manager determination from BRF+ framework. It worked ! and here is the procedure to achieve it;...
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How To - Configure Multiple SLA based upon MLC in IT Service Management - Part1
I will be publishing this as a series of blogs with all the steps required to understand(basic concepts), configure or setup multiple SLAs in IT Service Management based upon Multi Level Categorization...
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Continuous Evolution of LMDB! Let’s Evaluate Again!
I was just remembering how I was struggled to understand LMDB in SM 7.1 SP1 in my own sandbox; Those days I don’t have any source for reference except the guide from SAP and the blog #sapadmin:: How to...
View ArticleGetting feedback on documentation
Hello all, It's been some time since we have the KBA methodology at SAP. I like the idea of being able to release documents for you as quickly as you need them, but we don't get a lot of feedback about...
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Decommissioning a Managed System from Solution Manager 7.1 SP11
As you all know removing a managed system from Solution Manager can be a tedious time consuming process. With SP11, SAP has provided a guided procedure for removing (decommissioning) a system from...
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SAP Solution Manager Key on 7.1
Hello forum, Today I see a mail from some "SAP Consultant" asking us why SAP Solution Manager Key don't work on SMSY... Well, as indicated on the next SAP note, Solution Manager Key is no longed...
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How To - Configure Multiple SLA based upon MLC in IT Service Management - Part2
In continuation to earlier blog (Part 1) , we are going to explore the steps to configure and implement multiple SLA for same customer in Solution Manager 7.1 IT Service Management where single SLA is...
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How to send an email with a custom job report from Job Management Work Center
Do you need to know by the time you enter the office if the jobs that were scheduled during the night ended without errors?Do you want to receive customized job reports on your mobile device?Would you...
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SLA on ITSM: Using BRFPlus and Decision Tables for the SLA Asignation
DRAFT VERSION (Final Version in 1 week)Concept: This blog allow you to configure the SLA assignation based on the information of the incident, actually using customizing is not possible to use...
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Secure your EhP/SPS implementation with Scope & Effort Analyzer in SAP...
'The everyday duty of IS/IT organizations, especially SAP Competency Centers is to deliver regularly innovation and new features to the business, according to the requirements, budget and priorities....
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Interesting Information About Interactive Reporting In SM 7.1 SP10
Often I had seen most of them, talking about Interactive reporting, one of the interesting feature in solution manager 7.1. Today I got some time to explore in detail. Got answers for some queries...
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BPCA - Powerful Risk Eliminator
Is there any smartest and fastest impact analysis tool for SAP applications? The answer is “BPCA” i.e. Business Process Change Analyzer. How many of us are aware of this smart tool? Well!! We have...
View ArticleDiscrete manufacturing: Mapping BP Analytics key figures to system status
More than 5 years ago we wrote a blog on how to best monitor a discrete manufacturing process. Back then key figures like "Production/Process Orders overdue for Release" and "Production/Process Orders...
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Meet ASUG SAP TechEd d-code Speaker Heiko Zuerker - Solution Manager
Continuing our meet the ASUG speaker series at SAP TechEd && d-code series I am pleased to introduce Heiko Zuerker who is speaking at ASUG SAP TechEd d-code session ITM 120 How to be...
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Big Five Challenges on Setting up Technical Monitoring in SM 7.1 SP10
We have successfully completed the technical monitoring setup project with one of the client last week; It went go live as planned. And this was my last project in Singapore. We celebrated success...
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A Different 'Reject' Behaviour in the Change Request Management Approval...
So after some time at home (parental leave, etc.) today I want to share with you, how and where to change behaviour in the approval procedure easily if you are able to do coding (or in this special...
View ArticlePPMS reference for Netweaver 7.3, Netweaver 7.31 and Netweaver 7.4
I just released KBA 2045839 . It has the product instance definitions of Netweaver 7.3, EHP1 for Netweaver 7.3 and Netweaver 7.4. This is by no means everything that there is for these product versions...
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